Hello, i鈥檓 emerson anderson!
FREELANCER
DESIGNER
DEVELOPER

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personal info

Name:聽聽Emerson Anderdon

Date of birth:聽聽14 February 1986

Nationality:聽聽American

Location:聽聽 Los Angeles, USA

Phone:聽聽 123-456-7890

Email:聽聽anderson@gmail.com

Here’s my
education,
work experience
and some skills
2001-2006 (Demo)
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2006-2008 (Demo)
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2008-2009 (Demo)
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2009-2011 (Demo)
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Javascript
HTML/CSS
WordPress
Photoshop
my approach
i think
I realize
i create
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1
Work Done
1
Work Done
1
Work Done
1
Work Done
Latest projects
I’ve worked on
WORK WITH ME!
Tell us about your next big idea!
testimonials
My clients say
about me
Emerson Anderson
Creative Heads Inc.

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Lillian Wilson
Creative Heads Inc.

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Jeniffer Burns
Creative Heads Inc.

The blinding splendor of the diamond, the mighty power of the rocket!

Jeniffer Burns
Creative Heads Inc.

The blinding splendor of the diamond, the mighty power of the rocket!

Christian Perry
Creative Heads Inc.

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Christian Perry
Creative Heads Inc.

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cable_plus
Cr. Daniel Gago
Cable Plus | URUGUAY
Gerente General

“eXpand resuelve problemas reales de negocio. Es simple de usar y nos da la libertad de administrarlo nosotros mismos; si necesitamos m谩s agentes simplemente los habilitamos, pero sin cargos de ning煤n tipo. Bajamos costos porque pudimos tercerizar el call center pero sin perder el control. Ahora tenemos acceso a todo, sin limitaciones, incluyendo el monitoreo en tiempo real de nuestro servicio de atenci贸n, sin importar qui茅n lo est谩 brindado, y desde cualquier parte. El soporte es otro diferencial de la soluci贸n.”

cable_color
Masson Aldana
Cable Color | HONDURAS
IT Director

“En Cable Color la telefon铆a es cr铆tica y tanto eXpand como el soporte que brindan son clave para nuestro negocio. Antes administr谩bamos varias centrales Asterisk, ahora tenemos todo integrado en un 煤nico sistema.”

Montecable
Jos茅 J. Obes
Montecable | URUGUAY
Gerente General

“La implementaci贸n de eXpand fue r谩pida y funcion贸 muy bien con una respuesta r谩pida y eficiente frente a los imprevistos. El sistema nos brinda flexibilidad para cargar distintas campa帽as en distintos Call Centers y extraer reportes as铆 como realizar un buen monitoreo de los mismos, lo que es clave para nuestro negocio. Pudimos tambi茅n automatizar procesos de venta y atenci贸n a clientes con el consiguiente ahorro de costos. El servicio de soporte ha estado atento a nuestras necesidades 24×7. Finalmente, destacamos que eXpand tiene como premisa el seguir a帽adiendo funcionalidades lo que seguramente brindar谩 nuevas oportunidades de atender mejor a nuestros clientes y aumentar la productividad de nuestros colaboradores. Estamos muy conformes con nuestra decisi贸n.”

netgate
Natalia Pouso
Netgate | URUGUAY
Supervisora de Call Center

“Desde que instalamos eXpand, pudimos dimensionar y organizar a nuestro personal, obteniendo una eficiencia que nunca hubi茅ramos imaginado. Como adem谩s realizamos el monitoreo de toda la actividad, podemos tomar decisiones en el momento que nos permiten mejorar el servicio de atenci贸n.”

tcc
Mart铆n Da Silva
TCC | URUGUAY
Gerente de IT

“Contar con varios sistemas para contactar a nuestros clientes nos generaba dificultades para unificar y gestionar la informaci贸n. eXpand nos permiti贸 integrar todo: sucursales, herramientas de gesti贸n y reportes. Esto nos brinda la posibilidad de trabajar con mayores niveles de eficiencia, lo que repercute en un mejor servicio al cliente.”

univisa
Jaime P茅rez Az煤a
Univisa | ECUADOR
Gerente General

“Nuestra operaci贸n en Quito y Guayaquil es cr铆tica para nuestro negocio, por eso ten铆amos dudas de si pod铆amos sustituir nuestra central tradicional. Luego de consultar a varios clientes que usan eXpand, nos decidimos. Ganamos en flexibilidad y funcionalidades pero con menor costo.”

fedpat
Sergio Apicella
Federaci贸n Patronal Seguros | ARGENTINA
Encargado de CRM y Centro de Contacto

“La contrataci贸n de eXpand correspondi贸 a la necesidad de gestionar nuestros canales de atenci贸n al cliente acorde a los nuevos requerimientos del mercado. En eXpand no solo encontramos el proveedor que cubr铆a la mayor parte de nuestras necesidades, sino tambi茅n el que lo hac铆a bajo la mejor ecuaci贸n costo-beneficio. El equipo t茅cnico de eXpand trabaj贸 en conjunto con nuestros equipos de IT, telefon铆a, Auditoria Inform谩tica, Call Center e Infraestructura para llevar adelante el proceso. Adem谩s, eXpand nos permite adaptar nuestra operaci贸n en tiempo real usando la misma interfaz gr谩fica, sin necesidad de contar con ninguna intervenci贸n del personal del proveedor. Esta independencia elimin贸 los costos adicionales de licenciamientos y/o demoras en la gesti贸n.”

sura
Ec. Gonzalo Falcone
AFAP Sura | URUGUAY
Gerente General

“Nuestras empresas est谩n regidas por est谩ndares corporativos muy altos. Para poder instalar eXpand en nuestras oficinas tuvieron que cumplir con todas las exigencias de la Casa Matriz.”

portoservicios
Dr. N茅stor Guti茅rrez
Porto Servicios | URUGUAY
Director

“Luego de un relevamiento importante que nos llev贸 varios meses, optamos por la soluci贸n que entendimos m谩s completa para gestionar nuestro sistema de comunicaciones. eXpand combina tecnolog铆a de 煤ltima generaci贸n con un excelente sistema de gesti贸n, con el cual podemos obtener en l铆nea la informaci贸n necesaria para la correcta soluci贸n de los temas operativos que surgen constantemente. Estamos muy conformes por la elecci贸n tomada.”

scotiabank
Scotiabank | URUGUAY

“Lograron que nuestra central telef贸nica se conecte con eXpand de forma que podamos utilizar sus prestaciones en el centro de autorizaciones de tarjetas. Ahora podemos acceder a reportes y m茅tricas que antes no ten铆amos y en consecuencia mejoramos la atenci贸n.”

seguros_beta
David Salas
Seguros Beta | COLOMBIA
Asesor de Gerencia

“Realizamos un an谩lisis detallado de soluciones de comunicaci贸n disponibles tanto en Colombia como en el mundo. Optamos por eXpand ya que nos permite hacer un seguimiento detallado de la gesti贸n con clientes internos y externos, facilita una comunicaci贸n sin interrupciones por la redundancia de su sistema y contribuye al control en l铆nea de todo el servicio de atenci贸n que prestamos en nuestra compa帽铆a. Es para nosotros una soluci贸n robusta que integra tecnolog铆as de alta calidad.”

secom
Cr. Leonardo Bello
SECOM | URUGUAY
Gerente General

“Antes de eXpand ten铆amos una central telef贸nica y un sistema de call center independientes; era complicado acceder a la informaci贸n y los costos eran elevados. eXpand integra todo en una sola soluci贸n con menores gastos e inversiones. El retorno es muy r谩pido ya que resuelve temas de todos los d铆as; como es simple de usar podemos administrarlo nosotros mismos lo que nos permiti贸 ahorrar costos y tiempos, por ejemplo podemos acceder a los reportes desde cualquier parte, agregar agentes o supervisores sin importar donde trabajen o grabar llamadas sin cargos extra. El servicio de soporte est谩 pendiente de nuestras necesidades y disponible 24×7.”

vida
Ing. Josemar铆a Gonzalez, MBA
Vida Servicio de Compa帽铆a | URUGUAY
CEO

“eXpand nos permiti贸 controlar toda nuestra organizaci贸n y tambi茅n reducir costos, tanto que las inversiones se diluyen en poco tiempo. Adem谩s controlamos en l铆nea todo el Call Center, incluso a los operadores que trabajan en forma remota. Lo mejor de eXpand es lo simple de la plataforma y que podemos hacer todo nosotros mismos sin depender de un t茅cnico, sin dejar de mencionar que el crecimiento se hace sin mayores inconvenientes ni inversiones exorbitantes. El m贸dulo Discador se convirti贸 en el alma de nuestro Sistema de Calidad ISO 9001. Encuestamos el 100% de los servicios diariamente y de forma autom谩tica. Los representantes de la organizaci贸n certificadora se sorprendieron con la eficiencia el sistema.”

carvajal
Enrique G贸mez
Carvajal Tecnolog铆a y Servicios | MEXICO
Director M茅xico D.F.

“Nuestro negocio nos exige un elevado nivel de servicio al cliente; utiliz谩bamos nuestra PBX para brindarlo pero necesit谩bamos una soluci贸n m谩s flexible, con prestaciones de un call center profesional y m谩s econ贸mica. eXpand lo resolvi贸 de una forma sencilla con menores costos; las llamadas contin煤an ingresando por nuestra PBX y son derivadas a eXpand donde implementamos el servicio de Help Desk; ahora podemos controlar la atenci贸n que brindamos en tiempo real as铆 como acceder a m茅tricas, grabaciones y monitoreos desde cualquier parte.”

rua
Diego Sayanes
RUA Asistencia | URUGUAY
Gerente General

“En eXpand encontramos una respuesta seria y eficaz a nuestras necesidades. La sustituci贸n de nuestra Central Legacy por eXpand insumi贸 solo tres d铆as, per铆odo en el cual pudimos estar en producci贸n. A trav茅s de su Plataforma, podemos llevar un minucioso monitoreo de todas nuestras Operaciones, con ratios y reportes en tiempo real, que nos ayudan a garantizar la calidad de nuestras Prestaciones. Gracias a eXpand podemos brindar mayor tranquilidad y transparencia a nuestros Clientes.”

guamatur
Julio Minetti
Guamatur | URUGUAY
Director

“Aprovechamos el cambio a nuestras nuevas instalaciones para mejorar el sistema de comunicaci贸n con nuestros clientes, siendo eXpand la mejor opci贸n tanto por practicidad como por costos. La soluci贸n de Contact Center Omnicanal nos permite controlar todas las llamadas que ingresan, as铆 como monitorear la comunicaci贸n de nuestros vendedores con el fin de mejorar la atenci贸n en 谩reas sensibles de la compa帽铆a. El acceso a reportes nos brinda informaci贸n que antes no pod铆amos obtener.”

jetmar
Mar铆a Noel Urrestaraz煤
Jetmar Viajes | URUGUAY
Gerente General

“Ayer nos juntamos con la gente de eXpand. Les solicit茅 ayuda con las estad铆sticas, indicadores cr铆ticos y prestaciones del reporting. Salimos de la reuni贸n a las 5 PM y a las 7:30 PM est谩bamos recibiendo un mail confirmando varios puntos planteados en la misma. Un verdadero placer trabajar as铆, con tanta eficiencia.”

lesamis
Lic. Gonzalo Polanco
Les Amis Viajes | ARGENTINA
Gerente Comercial

“Nuestra contrataci贸n de los servicios de eXpand respondi贸 a la necesidad de gestionar m谩s eficientemente nuestro canal de ventas y de atenci贸n al pasajero a trav茅s de una telefon铆a con m茅tricas y soluciones acordes a nuestras exigencias. La experiencia de implementaci贸n fue fant谩stica, contando con el total apoyo de todos los integrantes de eXpand, quienes no s贸lo mostraron idoneidad, sino tambi茅n una excelente predisposici贸n. Sin dudas se trata de una herramienta muy poderosa que permite contar con toda la informaci贸n necesaria para la toma de decisiones, siendo este el 煤nico desaf铆o para quienes la contraten. Solo tengo buenos comentarios para hacer, por lo cual no me queda m谩s que recomendar eXpand a cualquier empresa que quiera gestionar un call center.”

ucu
Ing. Omar Paganini
Universidad Cat贸lica del Uruguay | URUGUAY
Vicerrector de Gesti贸n Econ贸mica y Desarrollo

“Elegimos eXpand por la flexibilidad que nos daba para la migraci贸n a la nueva tecnolog铆a abierta. Lograron que nuestra central telef贸nica ‘legacy’ se conecte con eXpand y podamos ir gestionando la expansi贸n de la nueva tecnolog铆a en etapas. En las fases siguientes, fuimos incorporando sedes remotas y oficinas en nuestro campus urbano sin ning煤n tipo de inconveniente. eXpand escala y lo hace de manera que la organizaci贸n no lo siente. Es muy adecuada para gestionar el crecimiento y superar las soluciones propietarias.”

cable_plus
Cr. Daniel Gago
Cable Plus | URUGUAY
General Manager

“eXpand solves real business problems. It is simple to use and gives us freedom to manage it ourselves; if we need more agents we can enable them without extra charge. We lowered our costs since we outsourced our call center service but without losing control. We now have complete access, without limitations, including the monitoring of our support service in real time, regardless of who provides it or from where. Another differentia the support provided by eXpand.”

cable_color
Masson Aldana
Cable Color | HONDURAS
IT Director

“At Cable Color, telephony is crucial and both eXpand and the support they provide are key to our business. We used to manage many Asterisk PBX, now we have everything integrated into a unique system.”

Montecable
Jos茅 J. Obes
Montecable | URUGUAY
General Manager

“Implementing eXpand was fast and worked well with a quick and efficient response to unexpected issues. The system gives us the flexibility to upload various campaigns in different Call Centers, create reports and make the proper monitoring of them, which is key to our business. We can also automate sales processes and customer service while saving costs. The support service has been attentive to our needs 24×7. Finally, we emphasize that eXpand is committed to adding features, which will surely provide new opportunities to better serve our customers and increase the productivity of our employees. We are very pleased with our decision.”

netgate
Natalia Pouso
Netgate | URUGUAY
Call Center Supervisor

“After we installed eXpand, we were able to size and organise our staff, gaining an efficiency we would had never imagined. Since we are also able to monitor all of our activity, we can make decisions in the moment which allow us to improve our customer service.”

tcc
Mart铆n Da Silva
TCC | URUGUAY
IT Manager

“Having many channels to contact our customers made it difficult for us to unify and manage the information. eXpand allowed us to integrate everything: branches, management tools and reports. This gives us the possibility to work with higher levels of efficiency, which means better customer service.”

univisa
Jaime P茅rez Az煤a
Univisa | ECUADOR
General Manager

“Our transactions in Quito and Guayaquil are crucial to our business, and therefore we doubted if we could substitute our traditional PBX. After consulting with many customers that use eXpand, we decided. We gained in flexibility and functionalities but with a lower cost.”

fedpat
Sergio Apicella
Federaci贸n Patronal Seguros | ARGENTINA
CRM & Contact Center Manager

“Getting eXpand was the result of our need to manage our customer service channels according to new market requirements. In eXpand we find not only the provider that suited most of our needs, but also the one that did so under the best cost-benefit equation. The eXpand technical team worked together with our IT, telephony, IT Audit, Call Center and Infrastructure teams to carry out the process. In addition, eXpand allows us to adapt our operation in real time using the same graphical interface, without the need for any intervention from the supplier’s personnel. This independence erased any additional licensing costs and / or management delays.”

sura
Ec. Gonzalo Falcone
AFAP Sura | URUGUAY
General Manager

“Our companies are governed by high corporate standards. In order to install eXpand in our offices, they had to comply with all of the requirements from our headquarters.”

portoservicios
Dr. N茅stor Guti茅rrez
Porto Servicios | URUGUAY
Director

“After months of important surveys, we chose the solution that we understood was more complete in order to manage our communication system. eXpand combines the latest technology with an excellent management system, which allows us to receive the necessary information online in order to solve operative issues that may arise from time to time. We are very pleased with the choice we made.”

scotiabank
Scotiabank | URUGUAY

“They were able to connect our PBX to eXpand so that we can use their features in our credit card authorization headquarters. Now we can have access to reports and metrics that we did not have before, therefore improving our service.”

seguros_beta
David Salas
Seguros Beta | COLOMBIA
Management Advisor

“After a thorough analysis of available solutions both in Colombia as well as overseas, we chose eXpand because it allows us to follow up the activities with internal and external clients, help us to communicate without interruptions due to the redundancy of its system and contributes to the online supervision of all of the customer service provided by our company. For us, it is a robuts solution that integrates high quality technologies.”

secom
Cr. Leonardo Bello
SECOM | URUGUAY
General Manager

“Before eXpand we had an independent telephone exchange and call center system; it was difficult to access the information and the costs were high. eXpand integrates everything into a single solution with lower expenses and investments. ROI is very fast as it solves everyday issues; since it is simple to use we can manage it ourselves which allowed us to save costs and time, for example we can access reports from anywhere, add agents or supervisors no matter where they work or record calls without extra charges. The support service attends our needs and is available 24脳7. “

vida
Ing. Josemar铆a Gonzalez, MBA
Vida Servicio de Compa帽铆a | URUGUAY
CEO

“eXpand allowed us to control all of our organization and reduce costs, even so that the investment is redeemed in short time. We are also able to manage all of our Call Center online, even with operators that work remotely. The best thing about eXpand is how simple the platform is and how we can manage everything ourselves without depending on a technician. It is also worth mentioning that the growth is accomplished without inconveniences, excessive investments and no matter the geographical location. The Dialer module became the soul of our ISO 9001 Quality System. We survey 100% of our services daily and automatically. The representatives of the certifying organization were surprised with the efficiency of the system. “

carvajal
Enrique G贸mez
Carvajal Tecnolog铆a y Servicios | MEXICO
Director Mexico D.F.

“Our business demands a high level of client service; we used our PBX to provide it but we needed a more flexible solution, with professional call center features and less costs.聽eXpand was able to solve that with lower costs; calls still go through our PBX and are transferred to eXpand where we implemented our Help Desk service; now we can control in real time the service that we provide and have access to metrics, recordings and monitoring from everywhere.”

rua
Diego Sayanes
RUA Asistencia | URUGUAY
General Manager

“We found in eXpand an effective answer to our needs. The change from our Legacy system to eXpand took only three days, and in the meantime we were able to work. Through their platform, we can monitor all of our operations, with ratios and real time reports, which help us guarantee our services. Due to eXpand we can provide more ease and transparency to our clients.”

guamatur
Julio Minetti
Guamatur | URUGUAY
Director

“We took advantage of the move to our new offices to improve the communication system with our customers, with eXpand being the most practical and cost-effective option. The Omnichannel Contact Center solution allows us to control all incoming calls, as well as monitor the communication of our vendors in order to improve responses in sensitive areas of the company. Access to reports gives us information that we couldn’t obtain before. “

jetmar
Mar铆a Noel Urrestaraz煤
Jetmar Viajes | URUGUAY
General Manager

“Yesterday we had a meeting with eXpand representatives. I asked them for help with some statistics, critical indexes and reporting features. We ended the meeting at 5 PM and by 7:30 PM we received an email confirming some of the topics that were discussed before. It is a real pleasure to work like this, with so much efficiency.”

lesamis
Lic. Gonzalo Polanco
Les Amis Viajes | ARGENTINA
Commercial Manager

“Choosing eXpand services was a response to our need to manage the sales and passenger service channel more efficiently, with metrics and solutions according to our requirements. The implementation experience was fantastic, with the full support of all the eXpand members, who not only showed suitability, but also an excellent predisposition. Undoubtedly this is a very powerful tool that allows you to have all the necessary information for decision making, this being the only challenge for those who use it. I only have good comments to make, so I have nothing left to say but to recommend eXpand to any company that wants to manage a call center. “

ucu
Ing. Omar Paganini
Universidad Cat贸lica del Uruguay | URUGUAY
Vice Chancellor for Economic Management and Development

“We chose eXpand due to its flexibility, which we needed in order to migrate to our new open technology. They were able to connect our Legacy PBX to eXand, which allows us to manage our new technology expansion step by step. We gradually added remote offices and locations in our urban campus without inconveniencies. eXpand can be scaled and it is suited to manage growth and surpass proprietary solutions.”

Visi贸n Banco (Paraguay)
Mart铆n Cabrera Nartallo
Visi贸n Banco | PARAGUAY
Administrador de Procesos

“El Banco cuenta con dos sistemas de Contact Center y en esta pandemia tuvimos inconvenientes con uno, en ese momento recurrimos a eXpand para cubrir la totalidad de nuestros agentes. El software y el soporte t茅cnico estuvieron a la altura del desaf铆o. La principal caracter铆stica luego de usar otros sistemas de Contact Center es el concepto de Todo en uno聽que tiene eXpand, Administraci贸n, Operadores y Supervisores todo en una misma interfaz.”

Visi贸n Banco (Paraguay)
Mart铆n Cabrera Nartallo
Visi贸n Banco | PARAGUAY
Process Manager

“The Bank has two Contact Center systems and during this pandemic we had problems with one, therefore we turned to eXpand to cover all of our agents. The software and technical support were up to the challenge. The main advantage after using other Contact Center systems is the All-in-One concept tha eXpand has, Administration, Operators and Supervisors are all in one interface.”

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